Preparing for Growth
100 leaders, multiple interventions, clear proof of impact
Organisation // Vanderlande (India)
Strategic Challenge // Prepare frontline and first-time leaders for significant growth in the Indian subcontinent while maintaining the quality of the Dutch leadership programme, the values of the organisation, and Insights Discovery as the foundation for the programme, all while enhancing cross-cultural performance.
Process // Partner with Dutch HR and L&D, Indian HR and L&D, sponsoring managers, and Insights Discovery Global and India to design, iterate, and deliver a robust leadership development journey that fosters team resilience.
Programme //
3 x 2 days FTF sessions, 4 - 6 weeks apart.
Me as a better me - self-awareness
Me and my team - improving performance, delegating well, etc.
Me as a leader - organisational focus, cross-collaboration
In between each of the FTF sessions, they were sent a 'Learning in Action Questionnaire' - 4 questions that asked them to capture how they were implementing their learning - what had they tried, done differently, and what was the outcome of that.
After the last FTF, we had a 'Learning in Action Huddle' - two cohorts and their sponsor managers came together to share what they had learnt, done differently, with the managers able to corroborate and even add to how they had seen those delegates grow in their leadership over the programme.
Leadership and Team Resilience
300+ leaders in 11 countries. Innovative embedding of learning.
Organisation // Crisil Financial Services
Strategic Challenge // The pandemic had impacted the whole world, and Crisil recognised how teams and leaders were struggling to regain their momentum, particularly in the area of cross-cultural performance.
Process // Partner with Indian HR and L&D to develop an extremely practical, culturally-agnostic programme aimed at enhancing leadership development and helping managers become more resilient. This initiative equips them with the tools to assist their teams in rebuilding their resilience.
Programme //
3 x 3 hours online sessions for a cohort of 30, spaced a week apart. These sessions focused on practical tools that addressed:
Body
Mind
Heart
Peer-learning // For each cohort, we created a voluntary Whatsapp group where participants could share their experiences, articles, and videos related to team resilience that they discovered.
Video testimonies // A few weeks after the first cohort, we invited some participants to record videos sharing what they had implemented from the sessions and how these changes benefited both them and their teams. These testimonials were then shared with the remaining managers to illustrate the positive impact on their colleagues.
Follow-up emails // After the three online sessions, we sent four weekly emails that included reminders of key tools and tips from the sessions, along with links to articles and videos that would enhance their learning. Additionally, we included reflection questions. This approach harnessed the power of repetition and spaced learning to help embed the changes and create a lasting impact.
Cross-Cultural Performance
6 countries, 1 team, multiple challenges, clear impact
Organisation // Ericsson (M&C Internal services)
Challenge // In a world of uncertainty post-pandemic, the need for enhanced teamwork across different countries is greater than ever, necessitating a focus on cross-cultural performance.
Process // We partnered with the global head of M&C and his senior team to understand the challenges they faced and to design a multi-intervention solution aimed at improving leadership development and cross-cultural performance as a cohesive team. It was essential for us to establish a method for measuring the impact of these sessions.
Programme //
3 x 3 hours online sessions for the whole team.
- Productivity, Resilience, Stress, and Time Management
- Cross-cultural collaboration: utilizing the 5 M&C behaviours, creating a charter of collaboration, and providing tools to develop cross-cultural awareness and connection.
- Parenting in a Pandemic: practical tools for parents from toddlers to teens.
LIAQ // After the three sessions, we followed up with a 'Learning in Action Questionnaire' that asked key questions related to each session to gauge what participants had done differently or implemented. All responses were recorded in a spreadsheet, allowing the sponsor to see the tangible differences made in team resilience.
"I was always careful about the physical aspect, but I now place more value on the emotional and mental aspects. I spend more time with my kid, and it has been a rejuvenating experience. I also try to keep away from negative thoughts and strive to be as happy and positive as possible every day."
"Whenever I get a chance in team meetings or daily meetings, we discuss something about their culture, be it festivals, greetings, etc., which enhances our cross-cultural performance."
"I have already started spending more time with my son, and that definitely makes me happy!"
